Your Cart


The Artisan Store Fremantle Pty Limited

81a High Street, Fremantle, 6160, Western Australia



Welcome to our online store! The Artisan Store Fremantle provide services to you subject to the following conditions. If you visit or shop within this website, you accept these conditions. Please read them carefully. Before ordering and goods from our E-Commerce website.

We, The Artisan Store Fremantle, may amend these terms and conditions from time to time, without notice.  Any changes made after you have placed an order will not affect the order, unless such changes have been required by law


Please review our Privacy Notice, which also governs your visit to our website, to understand our practices.



The Artisan Store Fremantle attempts to be as accurate as possible. However, The Artisan Store Fremantle does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by The Artisan Store Fremantle itself is not as described, your sole remedy is to return it in unused condition.



All prices listed on the Website are correct at the time of publication however we reserve the right to alter these in the future. We also reserve the right to alter the Goods available for sale on the Website and to discontinue any product line or service.

All prices on this Website are displayed in Australian Dollars (AUD).

Prices are exclusive of GST. Unless noted otherwise.

Prices do not include shipping or any taxes that may be relevant to your country of purchase.  You are responsible for all costs associated with your order including but not limited to, shipping, taxes and bank fees.


Online payments can be made securely on our Website using Stripe, with your debit/credit card or direct bank transfer. To ensure that shopping online is secure, your debit/credit card details will be encrypted to prevent the possibility of someone being able to read them as they are sent over the internet. Your credit card company may also do security checks to confirm it is you making the order.

The total price for Goods ordered, including the delivery contribution, will be displayed on the Website when you place your order and will be itemised on your invoice

Goods will be dispatched once payment has cleared.

All orders will be processed on Western Australian business days, which are Tuesday and Friday, excluding public holidays.



Australia 5-6 business days

Once your order has been shipped, you will receive an email containing tracking details on how to follow your order’s journey to your door.

International 10-18 business days

All international deliveries will be sent with tracking where possible – in the rare case this isn’t possible for your particular country we will contact you at the time of dispatch to let you know.

Oversized Items

Some items on our website are too large to being accommodated under our standard postage system and will require a specific quote before finalising sale, we use Pack and Send for larger items.

Delivery periods quoted are approximate only and may vary. Goods will be delivered to the address nominated by you at the time of ordering. PO address service is not available. A telephone number and email address of the recipient of the Goods will be required.

Time is not of the essence for the delivery of any Goods supplied under this Agreement.

No refunds of the delivery charge are made for late deliveries.

All risk in the Goods shall pass to you upon delivery.

Please note if you are an Overseas Customer that Goods may be subject to inspection by your local customs office.



There may be a number of links on the Website to third party Websites which we believe may be of interest to you. We do not represent the quality of the goods or services provided by such third parties nor do we have any control over the content or availability of such sites. We cannot accept any responsibility for the content of third party Websites or the services or goods that they may provide to you



Please select your items carefully before purchasing. No refunds or exchanges will be given if you have simply changed your mind.

The Artisan Store Fremantle complies with Competition and Consumer Act 2010 and state fair trading legislation.

If something is faulty, incorrectly described or different from the sample shown we will provide an exchange or refund provided the item is returned within a reasonable time with proof of purchase.

Proof of Purchase is required

If an exchange, repair or refund is required under Competition and Consumer Act 2010 and state fair trading legislation. Contact within 7 days of receipt – and prior to returning your item. We will then give you advice on how best to return the Goods.

Postage/shipping/courier/insurance/handling costs are not refundable.

We are not responsible for any Goods lost or damaged in transit when returned.

Refunds are issued at our discretion once we have received and inspected your returned items.



By visiting The Artisan Store Fremantle website, you agree that the laws of the state of Western Australia, Australia, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and The Artisan Store Fremantle.


Where we have requested information from you to provide Goods you agree to provide us with accurate and complete information.

You authorise us to use, store or otherwise process your personal information in order to provide the Goods to you and for marketing and credit control purposes. The Purpose may include the disclosure of your personal information to selected third parties from time to time where we believe that the services offered by such third parties may be of interest to you or where this is required by law or in order to provide the Goods to you.



We may subcontract any part or parts of the Goods that we provide to you from time to time and we may assign or novate any part or parts of our rights under these E-commerce Terms and Conditions without your consent or any requirement to notify you.

We may alter or vary the E-commerce Terms and Conditions at any time without notice to you.

The E-commerce Terms and Conditions, and any order form and payment instructions constitute the entire Agreement between you and us. No other terms whether expressed or implied shall form part of this Agreement. In the event of any conflict between these E-commerce Terms and Conditions and any other term or provision on the Website, these E-commerce Terms and Conditions shall prevail. In all contexts and circumstances any Agreement will between you and us exclusively.

If any term or condition of our Agreement shall be deemed invalid, illegal or unenforceable, the parties hereby agree that such term or condition shall be deemed to be deleted and the remainder of the Agreement shall continue in force without such term or condition.

These E-commerce Terms and Conditions and our Agreement shall be governed by and construed in accordance with the laws of Western Australia. In the event of any dispute arising, the parties hereto submit to the exclusive jurisdiction of the courts of Western Australia.

No delay or failure on our part to enforce our rights or remedies under the Agreement shall constitute a waiver on our part of such rights or remedies unless such waiver is confirmed in writing.


Great care has been taken to ensure that the information available on this Website is correct and error free. The Artisan Store Fremantle Pty Limited apologise for any errors or omissions that may have occurred. We cannot warrant that use of the Website will be error free or fit for purpose, timely, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website and the Artisan Store Fremantle Pty Limited make no warranty whatsoever, whether express or implied, relating to fitness for purpose, or accuracy.

The Artisan Store Fremantle Pty Limited does not accept any liability for any delays, failures, errors or omissions or loss of transmitted information, viruses or other contamination or destructive properties transmitted to you or your computer system via the Website.

We shall not be held liable for any failure or delay in delivering Goods where such failure arises as a result of any act or omission which is outside our reasonable control such as an act of God or those of third parties.

We have taken all reasonable steps to prevent internet fraud and ensure any data collected from you is stored as securely and safely as possible. However, we cannot be held liable in the extremely unlikely event of a breach in our secure computer servers or those of third parties.


If, at our request, you send certain specific submissions (for example contest entries or product or business reviews) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.


The effective date of these terms and conditions is 20th June 2020

The Artisan Store Fremantle Pty Limited – ABN 23 169 778 849